Refund And Returns Policy
At Detalles de Amor by Josa Salgado LLC, each floral arrangement is crafted with care, quality, and freshness. Due to the perishable and customized nature of our products, special conditions apply to returns and refunds.
1. No Returns Accepted
Since our arrangements are made to order and contain fresh flowers, we do not accept returns once the product has been prepared or delivered.
2. Order Cancellations
Orders can be canceled at least 2 hours prior to the scheduled delivery time. After this period, your order may already be in process and cannot be stopped or refunded.
3. Partial or Full Refunds
Refunds may be considered only in the following cases:
- The product arrived damaged or incomplete.
- The order was not delivered due to our mistake.
- The received arrangement is significantly different from the one ordered (subject to photo verification).
To request a refund, you must contact us within 2 hours after delivery via email at info@detallesdeamorshop.com or by phone at +1 813 464 5582, and provide clear photos of the arrangement and a description of the issue.
4. Cases Where Refunds Do Not Apply
Refunds will not be granted in the following situations:
- Incorrect delivery address provided by the customer.
- Recipient was unavailable and could not be reached.
- Dissatisfaction with the style of the arrangement if it matches the general description.
- Cancellations made after the allowed timeframe.
5. Refund Methods
If a refund is approved, it will be issued via the original payment method (PayPal, credit/debit card, or Afterpay) and may take 3 to 7 business days to process, depending on your bank or payment platform.